Service rating : ok but my updated request about lower florrs was not acknowledged Product : Hotel food was appalling along with room air condition and lifts. would not return.
Service rating : Top feed back with excellent service. Thank you. Product : Best holiday for a long time. 1st class Hotel with such friendly staff. Will go again. Thanks to Sadik and Gulsum.
Service rating : lastcheck.co.uk. provided a quick and easy service that was competitive, however see comments below regarding the holiday co and their agents/suppliers. Product : accommodation was very good, however the holiday company i.e. Masters travel service and their supply agents were at best very poor!!!!
On 24-May-2013 the customer changed their rating and
added:
very good
Service rating : Very easy to book with, good company to deal with -2nd time we've booked with last check - will use again, thanks. Product : 3rd time we've stayed at bungalows, ideal location for a relaxing holiday.
Service rating : Booked by phone as the online site (holiday nights) had a hefty debit card charge! Product : Good location with great sea view. Friendly, helpful reception. Breakfast variety limited and not as good as in previous years. Pool bar area rather gloomy with awful music.
Service rating : 1st time I haven't booked with a travel agent and was surprised how simple it was to do. Product : hotel was fantastic, it was very clean and the staff were very helpful, great location for the coach pick ups and day trips. the food was good with plenty of choice for everyone.
Service rating : Quick, easy and straight forward no problems at all!! Product : Perfect location at a great price. Fantastic pool area! Could do with a few small tweaks such as ice machine and glasses in your room. also fridges that keep things cold. but overall very good and would return and would recommend to friends!
Service rating : No problems booking but webpage description of the room totally incorrect and as such contravenes the Misrepresentation Act 1967. Product : Whilst the accommodation was good we would not have booked this hotel had the description by Lastcheck.co.uk been accurate. Their description for the Delfin Azure rooms states: The completely renovated rooms are equipped with an en-suite bathroom, a hairdryer, direct dial telephone, fridge, coffee/tea maker, an iron and a safe. According to the hotel management the rooms do not/and never have had a hairdryer, tea/coffee making facilities, fridge or iron. The hotel management were kind enough to supply us with a fridge and kettle but my Wife had to purchase a hairdryer. Having made contact with Lastcheck about this it would seem obvious to date that they do not intend to change the incorrect information as at the time of writing this (19th May 2013) the site still shows the incorrect descriptions for these rooms despite being informed that it would be changed twelve days ago. The matter is going to be pursued through the Misrepresentations Act 1967 and also Visa under the relevant credit consumer act. Having spoken at length with the hotel management they made contact with Lastcheck as they are worried about so many people especially in peak season requesting the facilities as stated by Lastcheck. If you have booked this hotel then print off the hotel room description from the Lastcheck site and present it to the hotel on arrival. Finally, the hotel has recently changed hands from Stiles to BQ.
Service rating : Last check is a brilliant site with delivering package holidays for good prices, I will definitely be booking here in the future! Product : Delphin imperial was more than excellent.. I can't even put into words how amazing this holiday has been, as a young couple we were catered for everything you could possibly imagine. There are people holidaying here from all over the globe, of all ages and with amazing staff who can speak in all languages and who deliver the utmost service day in day out, it was perfect.
On 20-May-2013 the supplier responded: Thank you very much for your positive comments. I will pass these on to the Delphin Imperial as it's always nice to hear you've done a good job!
Service rating : Very fast and easy Product : Well maintained, great service and accommodation good value for money. However, expensive to eat and drink there
On 20-May-2013 the supplier responded: Thank you very much for taking the time to respond.
Service rating : The booking was easy Product : The hotel was not helpfull upon arrival we had a broken curtain in the bed room after 5 times of asking they fixed it it says you get you bed changed every 2 days after 6 days I asked why it hadn't been done so they said they would do it but they didn't they just made the bed that then took another 7 times of asking before they actually changed it the food was very limited and not very good and the taxi driver was dangerous on the way to the hotel it was an awful holiday and you are located in the middle of no where I would not recommend
On 20-May-2013 the supplier responded: Thank you very much for your comments. We're sorry to hear that you weren't satisfied with your stay at the Surmeli Efes. We do expect all of the hotels that we work with and their staff to deal with customer queries in an effective manner and we're sorry if you felt this was not the case.
Service rating : very efficient and accurate, although i think the reviews should be a little more detailed and accurate Product : accomodation was very standard and adequate, but is not appropriate for a family especially during the high season due to constant noise. would like to say though that the locals are wonderful!
On 13-May-2013 the supplier responded: Thank you for your comments. Due to the extremely central location of the Xaine Sun on the main street of Lloret de Mar it is understandable that some noise will be heard. As you say in high season this may make it unsuitable for families, but we do offer lots of hotels in the area that would be more suitable.
Service rating : When we rang prices were very different to what came up on the website. Couldn't book on website as fault with the page Product : Very clean lovely hotel. Lacking entertainment hotel needs to decide if for older or younger people as mainly over 30s when we where there but animation team only interested in the 20 something's. otherwise lovely hotel
On 13-May-2013 the supplier responded: Thank you for your response. I'm sorry to hear that there was some confusion over prices. We use the same system for both our website and phone bookings so the prices should always be the same.
I will pass your comments on to the hotel regarding the entertainment for them to consider.It is still low season in Turkey as the season has only just started so this may explain the lack of entertainment and it may differ at peak times.
Thank you again.
Thanks
Emma
Online Co-ordinator
On Holiday Group
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Marcan Resort
Service rating : quick, prompt service
Product : Hotel still having finishing touches, there are live wires in rooms and corridors
Hotel Rosamar
Service rating : ok but my updated request about lower florrs was not acknowledged
Product : Hotel food was appalling along with room air condition and lifts. would not return.
Ozmen Hotel
Service rating : Top feed back with excellent service. Thank you.
Product : Best holiday for a long time. 1st class Hotel with such friendly staff. Will go again. Thanks to Sadik and Gulsum.
Delphin Palace
Service rating : Excellent service, perfect holiday
Product : An absolutely excellent hotel, will definitely recommend to anyone
Amarante Garden Palms Resort
Service rating : lastcheck.co.uk. provided a quick and easy service that was competitive, however see comments below regarding the holiday co and their agents/suppliers.
Product : accommodation was very good, however the holiday company i.e. Masters travel service and their supply agents were at best very poor!!!!
On 24-May-2013 the customer changed their rating and added:
See this exchange on Feefovery good
Cleopatra Luxury Resort
Service rating : Great service
Product : Fantastic hotel
Bungalows Las Gaviotas
Service rating : Very easy to book with, good company to deal with -2nd time we've booked with last check - will use again, thanks.
Product : 3rd time we've stayed at bungalows, ideal location for a relaxing holiday.
Hotel Victoria
Service rating : Booked by phone as the online site (holiday nights) had a hefty debit card charge!
Product : Good location with great sea view. Friendly, helpful reception. Breakfast variety limited and not as good as in previous years. Pool bar area rather gloomy with awful music.
Diamond Apartments
Service rating : simple to use site , excellent prices.
Product : excellent quality refurb to these apartments.superb views from all apartments
Parque De Las Americas
Service rating : Easy and straightforward
Product : Room was dark, dirty, reception hardly spoke english. Emailed manager and no response.
Hotel Fanabe Costa Sur
Service rating : 1st time I haven't booked with a travel agent and was surprised how simple it was to do.
Product : hotel was fantastic, it was very clean and the staff were very helpful, great location for the coach pick ups and day trips. the food was good with plenty of choice for everyone.
Marina Portals Hotel
Service rating : Quick, easy and straight forward no problems at all!!
Product : Perfect location at a great price. Fantastic pool area! Could do with a few small tweaks such as ice machine and glasses in your room. also fridges that keep things cold. but overall very good and would return and would recommend to friends!
Laguna Park II
Service rating : perfect,thank you.
Product : perfect,thank you.
On 20-May-2013 the supplier responded:
Thanks
Thanks
Emma
Online Co-ordinator
On Holiday Group
Delfin Azul
Service rating : No problems booking but webpage description of the room totally incorrect and as such contravenes the Misrepresentation Act 1967.
Product : Whilst the accommodation was good we would not have booked this hotel had the description by Lastcheck.co.uk been accurate. Their description for the Delfin Azure rooms states: The completely renovated rooms are equipped with an en-suite bathroom, a hairdryer, direct dial telephone, fridge, coffee/tea maker, an iron and a safe. According to the hotel management the rooms do not/and never have had a hairdryer, tea/coffee making facilities, fridge or iron. The hotel management were kind enough to supply us with a fridge and kettle but my Wife had to purchase a hairdryer. Having made contact with Lastcheck about this it would seem obvious to date that they do not intend to change the incorrect information as at the time of writing this (19th May 2013) the site still shows the incorrect descriptions for these rooms despite being informed that it would be changed twelve days ago. The matter is going to be pursued through the Misrepresentations Act 1967 and also Visa under the relevant credit consumer act. Having spoken at length with the hotel management they made contact with Lastcheck as they are worried about so many people especially in peak season requesting the facilities as stated by Lastcheck. If you have booked this hotel then print off the hotel room description from the Lastcheck site and present it to the hotel on arrival. Finally, the hotel has recently changed hands from Stiles to BQ.
Delphin Imperial
Service rating : Last check is a brilliant site with delivering package holidays for good prices, I will definitely be booking here in the future!
Product : Delphin imperial was more than excellent.. I can't even put into words how amazing this holiday has been, as a young couple we were catered for everything you could possibly imagine. There are people holidaying here from all over the globe, of all ages and with amazing staff who can speak in all languages and who deliver the utmost service day in day out, it was perfect.
On 20-May-2013 the supplier responded:
Thank you very much for your positive comments. I will pass these on to the Delphin Imperial as it's always nice to hear you've done a good job!
Thanks
Emma
Online Co-ordinator
On Holiday Group
Vila Gale Cerro Alagoa
Service rating : Very fast and easy
Product : Well maintained, great service and accommodation good value for money. However, expensive to eat and drink there
On 20-May-2013 the supplier responded:
Thank you very much for taking the time to respond.
Thanks
Emma
Online Co-ordinator
On Holiday Group
Surmeli Efes Hotel
Service rating : The booking was easy
Product : The hotel was not helpfull upon arrival we had a broken curtain in the bed room after 5 times of asking they fixed it it says you get you bed changed every 2 days after 6 days I asked why it hadn't been done so they said they would do it but they didn't they just made the bed that then took another 7 times of asking before they actually changed it the food was very limited and not very good and the taxi driver was dangerous on the way to the hotel it was an awful holiday and you are located in the middle of no where I would not recommend
On 20-May-2013 the supplier responded:
Thank you very much for your comments. We're sorry to hear that you weren't satisfied with your stay at the Surmeli Efes. We do expect all of the hotels that we work with and their staff to deal with customer queries in an effective manner and we're sorry if you felt this was not the case.
Thanks
Emma
Online Co-ordinator
On Holiday Group
Xaine Sun
Service rating : very efficient and accurate, although i think the reviews should be a little more detailed and accurate
Product : accomodation was very standard and adequate, but is not appropriate for a family especially during the high season due to constant noise. would like to say though that the locals are wonderful!
On 13-May-2013 the supplier responded:
Thank you for your comments. Due to the extremely central location of the Xaine Sun on the main street of Lloret de Mar it is understandable that some noise will be heard. As you say in high season this may make it unsuitable for families, but we do offer lots of hotels in the area that would be more suitable.
Thanks
Emma
Online Co-ordinator
On Holiday Group
Tropical Hotel
Web site easy to use all things there for a great holiday of your choice
On 13-May-2013 the supplier responded:
Thank you for your positive comments.
Thanks
Emma
Online Co-ordinator
On Holiday Group
Shark Club Hotel
Service rating : When we rang prices were very different to what came up on the website. Couldn't book on website as fault with the page
Product : Very clean lovely hotel. Lacking entertainment hotel needs to decide if for older or younger people as mainly over 30s when we where there but animation team only interested in the 20 something's. otherwise lovely hotel
On 13-May-2013 the supplier responded:
Thank you for your response. I'm sorry to hear that there was some confusion over prices. We use the same system for both our website and phone bookings so the prices should always be the same.
I will pass your comments on to the hotel regarding the entertainment for them to consider.It is still low season in Turkey as the season has only just started so this may explain the lack of entertainment and it may differ at peak times.
Thank you again.
Thanks
Emma
Online Co-ordinator
On Holiday Group