Service rating : no problems at all. Booking went very smoothly. Will certainly use Lastcheck again. Product : Have previously stayed at ant apartments. Although basic apartments provide excellent value for money and we would certainly return.
Service rating : I found when I booked the transfer from Alicanti airport to hotel was not very clear and also the wait on the transfer bus was well over the hour which was not acceptable. Product : Dress code was not inforced in the dinning room.
Service rating : Quick and easy but did not provide any travelers health information. Product : Excellent Facilities but the room shadowed the holiday due to its poor standards.
Service rating : Good prices,and very efficient. Product : The owners couldn't do enough for customers.always on sight day and night.
Restaurant very Good.pool and surroundings excellent.apartments basic,but very clean,set amongst gardens in a very quiet location,but not too far from all amenities.
Hotel Marina
Service:
Product:
Service rating : the hotel was carrying out work for the first week of our holiday and we were not informed of this. then on the 1st of June they cleared our room and cancelled the room card. which was cleared after running up and downstairs. the day we were leaving the man on reception queried us again on the duration of out stay, but lucky I still had the booking confirmation form which added up to a bit of distress for my wife. but it was cleared up in the end. I was not impressed with the staff on reception. Product : as above I think we should have been informed of the work going on around the pool area and the noise involved. and the staff at reception were not very helpful with the other problem
On 18-Jun-2013 the supplier responded: Thank you very much for your response. Unfortunately we have not been advised of any building work being carried out at the hotel by the hotelier, so we were not in a position to advise you prior to travel. I can confirm that the booking was made for 16 nights and at no point did the hotel query this, so again I apologise for any confusion on their part regarding the duration of your stay. For future reference we do offer a 24 hour in resort helpline who would have been able to assist you with these issues whilst you were on holiday.
Service rating : Easy to book and very helpful when I wanted to change luggage allowance. Product : Clean, friendly, helpful. All you want in a Greek holiday studio.
Service rating : Good choice of hotels and great information Product : Had no complaints, food was superb with a variation of foods every day. Rooms were cleaned daily and staff where helpful and helped you with anything.
Service rating : Made booking on telephone. Quick and straight forward Product : Staff very friendly. Hotel exceptionally clean. very good breakfast. lovely spa
Service rating : every came through on time and was very easy to download what was needed Product : hotel very good ,clean, food excellent,friendly staff only thing against was it was very noisy
Service rating : good value holiday the information about the transfer was poor as we were not told where to get on the shuttle bus . but apart from that an excellent service Product : lovely hotel great choice of food thanks last check well done . we will be booking with you again
Service rating : Excellent service, will definitely use again! Thank you. Product : Lovely room, and spacious complex with fantastic pools, only problem is they were far too cold to enter hence always empty. After 10 minutes the kids got out freezing not wanting to go in again causing boredom throughout the week. (Costing a small fortune on trips out. Which wasn't the idea as I was all inclusive.) The food was edible in a canteen area, nothing special really. The two extra restaurants tapas and pizza place, you need to book in advance and you need nearly a weeks notice to go. when you find this out and you are only staying a week it doesn't happen. Not everything is all inclusive, ice creams are those mini ice pops only! Not much for the kids.
On 18-Jun-2013 the supplier responded: Thank you very much for your reply. Unfortunately the swimming pools are only heated in the winter months, however we will pass your comments on to the hotelier for them to consider extending this a little longer next year. We don't actually advertise or know of the tapas or pizza place, so can only assume these are busy with the public too and that's why you needed to make a reservation in advance.
Thanks
Emma
Online Co-ordinator
On Holiday Group
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Shark Club Hotel
Service rating : Very smooth booking - no issues
Product : Only 2 years old so very modern rooms and shower is fantastic. Great maid/staff service.
Ant Apartments
Service rating : no problems at all. Booking went very smoothly. Will certainly use Lastcheck again.
Product : Have previously stayed at ant apartments. Although basic apartments provide excellent value for money and we would certainly return.
Mar Soleil Apartments
Service rating : Good service
Product : Great as usual
Levante Club Hotel
Service rating : I found when I booked the transfer from Alicanti airport to hotel was not very clear and also the wait on the transfer bus was well over the hour which was not acceptable.
Product : Dress code was not inforced in the dinning room.
Delphin Imperial
Service rating : Excellent.
Product : Excellent wheelchair access throughout.
Magic Tulip
Service rating : Easy, no problems whatsoever.
Product : Great hotel, great atmosphere, would def book again for next time.
Turan Prince World
Service rating : Quick and easy but did not provide any travelers health information.
Product : Excellent Facilities but the room shadowed the holiday due to its poor standards.
Sol Lunamar Apartments
Service rating : very easy
Product : clean tidy staff friendly and very central
Apartments Sol
Service rating : excellent on price beats the competition.
Product : Nice clean apts .near to shops and bars .
Katia Aparthotel
Service rating : Good prices,and very efficient.
Product : The owners couldn't do enough for customers.always on sight day and night.
Restaurant very Good.pool and surroundings excellent.apartments basic,but very clean,set amongst gardens in a very quiet location,but not too far from all amenities.
Hotel Marina
Service rating : the hotel was carrying out work for the first week of our holiday and we were not informed of this. then on the 1st of June they cleared our room and cancelled the room card. which was cleared after running up and downstairs. the day we were leaving the man on reception queried us again on the duration of out stay, but lucky I still had the booking confirmation form which added up to a bit of distress for my wife. but it was cleared up in the end. I was not impressed with the staff on reception.
Product : as above I think we should have been informed of the work going on around the pool area and the noise involved. and the staff at reception were not very helpful with the other problem
On 18-Jun-2013 the supplier responded:
Thank you very much for your response. Unfortunately we have not been advised of any building work being carried out at the hotel by the hotelier, so we were not in a position to advise you prior to travel. I can confirm that the booking was made for 16 nights and at no point did the hotel query this, so again I apologise for any confusion on their part regarding the duration of your stay. For future reference we do offer a 24 hour in resort helpline who would have been able to assist you with these issues whilst you were on holiday.
Thanks
Emma
Online Co-ordinator
On Holiday Group
Marianna Studios
Service rating : Easy to book and very helpful when I wanted to change luggage allowance.
Product : Clean, friendly, helpful. All you want in a Greek holiday studio.
Adonis Studios Koutouloufari
Service rating : Very clear & straight forward.
Product : There are some things that could be updated but it was acceptable.
Surtel Hotel
Service rating : Good choice of hotels and great information
Product : Had no complaints, food was superb with a variation of foods every day. Rooms were cleaned daily and staff where helpful and helped you with anything.
Son Caliu Hotel Spa Oasis
Service rating : Made booking on telephone. Quick and straight forward
Product : Staff very friendly. Hotel exceptionally clean. very good breakfast. lovely spa
HSM Don Juan
Service rating : every came through on time and was very easy to download what was needed
Product : hotel very good ,clean, food excellent,friendly staff only thing against was it was very noisy
Xperience St.George Homestay
Service rating : Very straight forward only problem was finding the transfer rep at Sharm Airport
Product : Very nice hotel with excellent stakk
Avni Hotel Kensington
Service rating : Central location good price
Product : Does what it says on the packet!!
Alone
Service rating : good value holiday the information about the transfer was poor as we were not told where to get on the shuttle bus . but apart from that an excellent service
Product : lovely hotel great choice of food thanks last check well done . we will be booking with you again
Aparthotel Sun Island
Service rating : Excellent service, will definitely use again! Thank you.
Product : Lovely room, and spacious complex with fantastic pools, only problem is they were far too cold to enter hence always empty. After 10 minutes the kids got out freezing not wanting to go in again causing boredom throughout the week. (Costing a small fortune on trips out. Which wasn't the idea as I was all inclusive.) The food was edible in a canteen area, nothing special really. The two extra restaurants tapas and pizza place, you need to book in advance and you need nearly a weeks notice to go. when you find this out and you are only staying a week it doesn't happen. Not everything is all inclusive, ice creams are those mini ice pops only! Not much for the kids.
On 18-Jun-2013 the supplier responded:
Thank you very much for your reply. Unfortunately the swimming pools are only heated in the winter months, however we will pass your comments on to the hotelier for them to consider extending this a little longer next year. We don't actually advertise or know of the tapas or pizza place, so can only assume these are busy with the public too and that's why you needed to make a reservation in advance.
Thanks
Emma
Online Co-ordinator
On Holiday Group